Terms of Service

1. What Gotchu does

Gotchu connects to a Facebook Page you administer, reads the comments and messages it receives, sorts them, and drafts a reply for each one from the approved answers and tone your campaign playbook contains. It keeps an audit trail of everything that happened and reports on it. Gotchu is operated by Enso Intelligence Labs, Inc., a Delaware corporation. By using it you agree to these terms.

2. Nothing is published without a person approving it

This is the core of the product, not a setting. Gotchu drafts; a human being reads the draft and taps approve; only then is anything posted to your Page. There is no autonomous mode, and no configuration that turns approval off.

A second, deterministic check runs before any draft reaches a person: if a draft contains a figure — a price, a fee, a rate, a limit, a timeline — that does not appear in the campaign’s approved answers, the draft is blocked and the item is escalated to a senior reviewer instead. This makes an invented number much harder to publish. It is not a guarantee that an approved reply is correct, and it does not replace the judgement of the person approving it.

The consequence is simple: you are responsible for what you approve. A reply that goes out from your Page is your Page speaking.

3. Your account

You need an invitation to a workspace to sign in. Sign-in links are personal — do not share an account, and tell us at support@gotchu.social if you think someone else has access to yours. You are responsible for what the people you invite do in your workspace, including what they approve.

4. The Pages you connect

By connecting a Page you confirm that:

• You own it, or you are authorised by its owner to manage it on their behalf.
• Your use of Gotchu complies with the platform’s own terms, policies and developer rules, which apply to you as much as to us.
• The approved answers, claims and tone in your playbook are accurate and cleared by whoever needs to clear them. We do not check the truth of what a campaign says it may say; we check that a reply does not stray from it.
• Any notice or consent your own privacy policy owes the people who comment on your Page is your responsibility, not ours.

5. Acceptable use

Do not use Gotchu to:

• Publish anything unlawful, deceptive, harassing, hateful, or designed to mislead about a price, an offer or an eligibility.
• Impersonate a person or an organisation, or post as a Page you do not manage.
• Send bulk unsolicited messages, or work around the approval step in any way.
• Scrape, resell or redistribute the data of the people who comment on a Page, or use it for anything other than answering them.
• Probe, load-test or reverse engineer the service, or resell access to it without our written agreement.

We may suspend a workspace immediately if it is being used this way, or if we are required to by the platform.

6. Availability

Gotchu is early software, offered as it is, with no uptime guarantee and no service level commitment. We may change, add or remove features. Parts of it depend on the platform’s APIs: if the platform changes, rate-limits or withdraws access, the affected parts may stop working through no act of ours. Where we can give notice of a change that affects you, we will.

7. Your data and your content

Your playbooks, your campaigns and the content that comes off your Pages remain yours. You grant us only the permission needed to run the service for you: to store that content, send it to the model provider that drafts a reply, and post what you approve. What we store, who else touches it, and for how long is set out in the privacy policy. We do not sell it and we do not train our own models on it.

8. Ending it

You can stop at any time: remove Gotchu in your Facebook settings and, if you want the data gone, follow the deletion steps. Export your audit CSVs first — deletion cannot be undone. We may end an account for a breach of these terms, or with reasonable notice if we stop offering the service.

9. Liability

To the extent the law allows: Gotchu is provided without warranties of any kind; we are not liable for indirect or consequential loss, lost profit, or lost business; and we are not liable for the content of a reply that a person in your workspace approved. Nothing here excludes liability that cannot lawfully be excluded, including for death, personal injury, or fraud.

10. Governing law

These terms are governed by the laws of the State of Delaware, United States, and its courts have exclusive jurisdiction over any dispute.

11. Changes and contact

When these terms change we update the date at the top and email customers before a material change takes effect. Questions: support@gotchu.social.